Payments, shipping & return
Payments
I accept payments via PayPal
All your personal information will be safe and protected. I'll not share your personal data with third parties and spammers.
I love and respect my clients!
If you don't have a PayPal account, you can still purchase my items with your credit card. You can use your credit card through their service even without having to create an account. It's very easy and simple.
More info here
Shipping
After your order you receive your purchase via e-mail
Your order details and download link (via Google Drive) will immediately be sent to your email – if you can't find your purchase email, try checking your spam folders.
If you made a mistake in writing your e-mail when making a purchase, please contact me and I will send you a link to your purchase as soon as possible, but no more than 24 hours.
For more information about the purchase process and delivery, click here
Return & Refund
Refunds for digital products delivered via immediate download are complex and evaluated on a case-by-case basis. They are granted at the sole discretion of Individual Entrepreneur Yulia Derbisheva.
My aim to provide products that you'll find both useful and enjoyable. If you are not satisfied with your purchase, please contact me as customer satisfaction is our top priority.
While all sales on yuliaderbisheva.com are considered final, I do reserve the right to issue refunds in certain circumstances. Refunds are made via PayPal.
We offer refunds in the following cases:
- If you accidentally purchased the same product twice.
- If you bought a digital product that requires specific software you do not have and you request a refund within 24 hours of purchase, we can exchange it for another product of equal value. Please ensure you read the product description to confirm compatibility with your software.
We do not offer refunds in the following cases:
- If you no longer use the product.
- If you have downloaded the product more than once.
- If you lack the necessary software knowledge to use the product.